Notice

A minimum of 30 days’ written notice is required prior to your next billing date.

Limited Access Mode

When a cancellation request is received, your account will move into Limited Access Mode for 30 days. During this period:

Public-facing sites and pages remain live until disconnected.

Your sites and scripts stay active for 30 days, allowing you to copy content directly from your live site.

You will continue to have access to your data (contacts, tags, notes, conversations, invoices, and payment history).

To complete cancellation, you must reply by SMS with “Confirm Release.”

Emails and integrations remain your responsibility, and any charges incurred are yours until confirmation is received.

Once confirmation is received, Rose will release your domains, phone numbers, and email addresses for disconnection.

⚠️ Please note: These steps are not processed in a set order. Our team handles each as resources allow—your prompt confirmation is important.

You are also responsible for:

Removing your payment card from the platform (Rose cannot do this for you).

Maintaining backups of all media, as media does not transfer.

Understanding that while you may opt-in to receive automation outputs, Rose’s proprietary frameworks do not transfer.

For full details of next steps, please refer to the email notice provided at the time of cancellation.

Release & Disconnect

If Rose does not receive confirmation by SMS with “Confirm Release,” your phone numbers, domains, and email addresses will automatically be released to the server 3 days before your next billing cycle to avoid carrier costs.